How does Raya handle customer inquiries?

Raya processes customer inquiries across phone, email, and chat channels using advanced AI to provide human-like responses and resolve issues efficiently.

What channels does Raya support?

Can Raya handle complex customer issues?

Is Raya available 24/7?

Yes, Raya provides round-the-clock customer support, ensuring your customers always receive immediate assistance regardless of time zones.

What languages does Raya support?

Does Raya work on weekends and holidays?

Can Raya handle complex customer issues?

Raya is designed to resolve 80%+ of customer inquiries independently and seamlessly escalates complex issues to human agents when needed.

What happens when Raya can't answer?

How do I customize escalation rules?

What happens when Raya can't answer a question?

Raya intelligently escalates to human agents with full conversation context, customer history, and suggested resolution paths. Your team picks up seamlessly without the customer repeating themselves.

How do I set up escalation routing?

Can Raya tag tickets by priority?

What's the average escalation rate?

What languages does Raya support?

Raya natively supports 50+ languages including all Arabic dialects (Gulf, Egyptian, Levantine), English, Spanish, French, Mandarin, and Hindi with cultural context understanding.

How accurate is Raya in Arabic dialects?

Can Raya switch languages mid-conversation?

Does Raya understand cultural nuances?

How does Raya integrate with Zendesk?

Raya connects to Zendesk in under 10 minutes via native integration. She reads and creates tickets, updates customer records, and syncs resolution status in real-time.

What other helpdesks does Raya support?

Can Raya work with custom CRMs?

How do I connect Raya to Salesforce?

Can Raya process refunds and order changes?

Yes, Raya can execute actions inside your systems—processing refunds, updating orders, issuing credits—following your business rules, not just answering questions.

What actions can Raya take automatically?

How do I set approval limits for Raya?

Can Raya update shipping status?

How does Raya compare to Intercom?

Unlike Intercom's chatbot that handles basic FAQs, Raya is an autonomous AI teammate that resolves complete tickets end-to-end. She handles phone, email, chat, and WhatsApp with 78% autonomous resolution vs Intercom's typical 15-20%.

What's the cost difference vs Intercom?

Can I migrate from Intercom to Raya?

How does Raya handle voice calls?

Raya AI customer service agent handling phone, email, and chat support

Ticket resolved·2m ago

Raya closed a high-priority support ticket.

Hi, I'm Raya
The AI Customer Support Teammate
Your 24/7 Support Team.

The AI Teammate who never misses a request. Raya handles every customer support request 24/7 with artificial intelligence.

Trusted by leading organizations around the world

The Problem

Customer Support is Broken

Traditional customer support operations are hindered by repetitive manual tasks, disconnected systems, and high inquiry volumes—preventing your team from delivering fast, high-quality service.

Traditional Support

Manual & Slow

Support Team

High Volume

Hi, I have an urgent issue with my billing. Is anyone available?

9:14 AM

15 mins later

All our agents are currently busy. Your estimated wait time is 30+ minutes.

10:00 AM

Avg. Wait Time> 32 min

Response RateDelayed

Slow Lead Response

Human agents can't respond 24/7, causing inquiries to pile up.

Task Overload

Repetitive & Tedious

To do listThis week

Responding to customer inquiries via email, chat, or phone.

Updating customer account information in the CRM system.

Escalating urgent issues to the appropriate team.

Handling returns and refunds for customers.

Providing product recommendations based on customer needs.

Insufficient Time

Sales reps waste time on tasks instead of closing deals.

Exploding Costs

Hidden Fees & Overages

Monthly Invoice

#INV-2024-001

Base Subscription$499.00

Overage Fees+2,500 interactions

+$250.00

Add-on Agents5 x $50/mo

+$250.00

Total Amount$999.00

Budget StatusExceeded

Cost Trend

Rising

Unpredictable Pricing

Costs frequently spike, making monthly support budgets hard to predict.

Customer Support AI

Introducing Raya - Your AI Customer Support

RayaRayahandleshandleseveryeverycustomercustomerinteractioninteractioninstantly,instantly,acrossacrossallallchannels,channels,ininanyanylanguagelanguage--whilewhileyouryourteamteamfocusesfocusesononwhatwhatmattersmattersmost.most.

Languages

Raya speaks 50+ languages and works 24/7

English

Arabic

Spanish

Portuguese

Hindi

French

German

Turkish

Japanese

Swedish

Spanish (Latin America)

English

Arabic

Spanish

Portuguese

From California to Cairo, Raya adapts to every accent and all Arabic dialects

What sets Raya apart

Features that make support smarter

Transform your support operations with powerful AI capabilities for instant responses, personalized assistance, and seamless ticket resolution - all in one intelligent platform.

Live Chat That Converts

Experience how Raya engages with customers instantly across all your chat channels, providing consistent, personalized support.

RayaOnline

Support That Never Sleeps

Watch Raya handle customer calls naturally, understanding context and resolving issues instantly - while updating your CRM in real-time.

9:41

Customer support • In call

Raya

00:24

From Chaos to Clarity

See how Raya transforms overwhelming inboxes into organized, resolved conversations – handling everything from simple queries to complex ones.

Inbox ▾

Missing Order Inquiry

Michelle Rivera

to Support ▾

9:14 AM

Hi, I placed an order (#879) last week, but I haven't received it yet. Can you let me know what's going on?

Draft reply from Raya

Hi Michelle, thanks for reaching out. I've located your order and it left our warehouse this morning. It's now with the courier and is scheduled for delivery today by 6 pm. I've also sent you a live tracking link and notified the driver to prioritize your stop.

If you don't receive it by this evening, I can automatically arrange a replacement or issue a refund—whichever you prefer.

Automated Workflow Triggers

Adam can automatically trigger workflows during conversations, such as scheduling follow-ups, updating CRM records, sending notifications, or initiating multi-step processes based on conversation context.

Approvals, Guardrails, and Full Auditability

Ensure complete oversight with human-in-the-loop approvals, strict behavioral guardrails, and detailed audit trails for every action.

Get Started

Get started in minutes

Start providing customer service instantly - no technical expertise required

Train your AI teammate

Upload your FAQs, help center articles, policies, and product docs so Raya can answer like a fully onboarded support teammate.

Configure

Configure Raya as per your needs.

Website Integration

Copy and paste this single script tag into your HTML to enable AI-powered conversations. Your visitors will see a chat bubble and can instantly start a live conversation with Raya.

index.html

<!DOCTYPE html>
<html>
<head>
  <title>My Website</title>
  <script src="https://app.teammates.ai/raya.js?accessToken=03MarContactSalesToGetAKey2025" async></script>
</head>
<body>
  <!-- Your content here -->
</body>
</html>

Customer Service in Action

Your AI agent will start providing customer service based on the conversations with your visitors.

Integrations

Raya works with your existing
Support stack

Raya integrates seamlessly with your helpdesk and support tools, automating repetitive tasks.

Explore AI Teammates

Complete Your AI Team

Why stop at one? Get all three AI teammates working together to transform your entire operation.

Sara

AI Interviewer

Sara

AI Interviewer

World-class interviews for any role, instantly.

Objective by Design: Scores candidates on 100+ technical and behavioral signals.

Technical & Behavioral Excellence: Screens any role, adaptively, in real-time.

Superhuman Output: Summaries, recordings, and rankings in minutes.

Loved by candidates: 92% rate their experience as excellent.

Explore Sara

Adam

AI Sales & Lead Generation

Adam

AI Sales & Lead Generation

Books meetings and qualifies leads across voice and email.

Autonomous Sales Engine: Manages outreach, and handles objections.

Fluent in 50+ languages Arabic & English: Speaks natively across channels.

10× Pipeline Volume: Engages leads at scale – no extra headcount.

CRM-Ready: Syncs with HubSpot, Salesforce, and 30+ tools.

Explore Adam

In Action

Raya in Action

Our AI customer support solution is available in 50+ languages including English, Arabic (All dialects), Mandarin Chinese, Spanish, Hindi, Bengali, Portuguese, Russian, Japanese, Punjabi, French, Urdu and more.

Voice & dialectLebanese

Live demo

Sample call snippetPaused

FAQs

AI Customer Services FAQs

Get answers to common questions about our Autonomous AI Customer Service Teammate.

Hi, I'm RayaThe AI Customer Support Teammate Your 24/7 Support Team.

Customer Support is Broken

Traditional Support

Slow Lead Response

Task Overload

Insufficient Time

Exploding Costs

Unpredictable Pricing

Introducing Raya - Your AI Customer Support

Raya speaks 50+ languages and works 24/7

Features that make support smarter

Raya

Get started in minutes

Train your AI teammate

Configure

Website Integration

Customer Service in Action

Raya works with your existingSupport stack

Complete Your AI Team

Sara

Sara

Adam

Adam

Raya in Action

AI Customer Services FAQs

What is the difference between an Autonomous AI Teammate like Raya and traditional chatbots?

How quickly can Raya be implemented into our existing customer support systems?

Which languages and countries does Raya support?

Can Raya handle complex customer interactions without human intervention?

How is Raya different from other AI Customer Service solutions?

Does Raya integrate with popular customer service and CRM software?

Is Raya suitable for large-scale enterprises or primarily for small businesses?

Hi, I'm Raya
The AI Customer Support Teammate
Your 24/7 Support Team.

Raya works with your existing
Support stack